Sproutloud Application – Reporting Dashboards Unavailable

04/08/2022 @ 12:55 PM ET – Analysis
The downtime was caused by a failed update to one of the load balancers used for accessing the Reporting Dashboards. We have identified the issue and put measures in place so it does not happen again.

04/08/2022 @ 12:55 PM ET – Update
The Analytics Dashboards are now available and working as expected. We are looking into the exact cause of the outage and will post a follow-up analysis shortly.

04/08/2022 @ 12:30 PM ET
We are aware of an issue with the dashboards engine that is preventing reporting dashboards to be accessed by any account. We are working on a solution and will post an update as soon as possible.